Frequently Asked Questions

How do I contact you?

You can email any member of the ALT staff or you may call our offices at 806-355-9991 during regular box office hours.

What are the box office hours?

The ALT box office is open Monday – Friday 10:00 am to 5:00 pm. During performance runs, the box office is also open on Saturdays from 1:00 pm to 5:00 pm. On performance days, the box office is open one hour prior to curtain time.

Where is ALT located?

ALT’s Allen Shankles Mainstage facility (2019 Civic Circle) is located in the Wolflin Village area, just off of Georgia and Interstate 40.
From I-40 – Take the Georgia street exit and travel south on Georgia street to Wolflin Ave. Turn left (east) on Wolflin and go about 1/4 mile to Civic Circle. Turn right on Civic Circle and you will see our building on your left. See Map
From I-27 – Take the Georgia Street exit and travel north on Georgia to Civic Circle. Turn right at Civic Circle and travel about two blocks. You will see our facility on your right – just north of the Herring Bank Building. See Map
ALT’s Adventure Space (2751 Civic Circle) is just three blocks west of the ALT Mainstage facility. It is located one block west of Georgia street on Civic Circle in the old Skaggs building. See Map
If you need more information, please contact our offices at 806-355-9991.

How do I purchase tickets?

Tickets may be purchased in person at the ALT Box Office located at our Allen Shankles Mainstage facility, online at this ticketing link or by phone at 806-355-9991. We accept Cash, checks, Visa, Mastercard and American Express.

Tell me more about season tickets?

ALT offers several different packages of season tickets. Season tickets are available through December of each season and can save you almost 40% over regular box office prices. Season ticket holders get priority reservation privileges, discounts to Academy classes and other ALT events and easy (and free) cancellations and exchanges. To check out prices and get more information check out our website here (Tickets) or call 806-355-9991.

What if I am unable to use my tickets?

ALT does not make refunds for purchased tickets, however we do offer exchanges for another performance for a $3.00 per ticket exchange fee. If you cannot make an exchange work, we can offer you a tax deduction for your donation to ALT.

What time should I arrive for a performance?

Our performance facility opens one hour before curtain time, however we do not allow seating until thirty minutes before curtain. We suggest that you arrive about fifteen to twenty minutes before curtain time.

What if I am late to a performance?

If you arrive after a performance has begun, we may not be able to seat you at all until a suitable break in the performance. It is also possible that you will have to be seated in an alternate location until intermission. Seating after a performance has started is completely subject to the discretion of management.

What should I wear to an ALT show?

We want our patrons to have fun and be comfortable. You will see every style of dress from cocktail attire to very casual. It all depends on you. Most people wear business casual.

May I bring my children to a show?

Except for Academy productions, children under age four are not permitted at ALT productions. Some ALT productions are not suitable for children of any age. We encourage you to contact our offices to determine if a particular production is appropriate for your child.

How can I get involved at ALT?

Every performer and most crew members at ALT are volunteers from our community. If you wish to be on our audition list, please contact our offices. To inquire about working backstage or on a construction, costume or painting crew, contact our volunteer coordinator, Lissa Garren, at (806) 355-9991 or you can email Lissa.

How do I get more information about Academy classes?

Our website has all of our class schedules and descriptions. If you need more information, please contact our offices at 806-355-9991. ACADEMY HOME PAGE